FAQs
What are Papinelle pajamas made from?
Our pajamas are crafted from the finest natural fabrics, including organic cotton, silk, and bamboo. Each material is chosen for its softness, breathability, and sustainability.
How do I care for my Papinelle pajamas?
To ensure longevity, we recommend gentle machine washing in cold water or hand washing. Avoid bleach and tumble drying; instead, lay flat to dry. Iron on low heat if needed.
What sizes are available?
Our pajamas come in a range of sizes from XS to XL. Please refer to our size guide for detailed measurements to find your perfect fit.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs vary depending on your location.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and in their original packaging. Please note that sale items are final and cannot be returned.
Are Papinelle pajamas ethically made?
Absolutely. We are committed to ethical production practices, ensuring fair wages and safe working conditions for all our artisans.
Do you offer gift wrapping?
Yes, we provide elegant gift wrapping options. Simply select the option at checkout and include a personalized message if desired.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
Do you restock sold-out styles?
While we try to restock popular styles, availability is not guaranteed. Sign up for our newsletter to stay updated on new arrivals and restocks.
Can I exchange my pajamas for a different size?
Yes, exchanges are subject to availability. Please contact our customer service team for assistance.
Are your pajamas suitable for all seasons?
Our collection includes lightweight options for summer and warmer styles for winter, ensuring comfort year-round.
Do you have a loyalty program?
Yes, we reward our loyal customers with exclusive discounts and early access to new collections.
How do I contact customer service?
For any inquiries, please reach out through our contact form. Our team is happy to assist you.
Where can I find inspiration for styling my pajamas?
Follow us on social media for styling tips, behind-the-scenes content, and more.
Do you offer custom orders?
Currently, we do not offer custom orders, but we regularly update our collections with new designs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and select regional payment options.
How can I stay updated on new releases?
Subscribe to our newsletter and follow us on social media for the latest updates.
Are your pajamas hypoallergenic?
Our natural fabrics are gentle on the skin, making them suitable for most skin types, including sensitive skin.
Do you collaborate with influencers or bloggers?
We love working with like-minded creators. Reach out to us for collaboration opportunities.
Can I cancel or modify my order after placing it?
If your order has not been processed, we may be able to assist. Contact us immediately for support.
Do you have physical stores?
Currently, we operate online, allowing us to offer a seamless shopping experience worldwide.
What makes Papinelle pajamas unique?
Our commitment to quality, sustainability, and timeless design sets us apart. Each piece is thoughtfully designed for comfort and style.
How do I know if a product is in stock?
Items available for purchase are in stock. If an item is out of stock, it will be marked as “Sold Out.”
Do you offer discounts for bulk orders?
For inquiries regarding bulk orders, please contact our customer service team.
What is your environmental policy?
We prioritize eco-friendly materials and sustainable practices to minimize our environmental impact.
How can I provide feedback?
We value your input! Share your thoughts through our contact form or leave a review on our website.
Do you have a warranty on your products?
While we do not offer a formal warranty, we stand by the quality of our products. If you encounter any issues, please contact us.
Can I return a gift?
Yes, gift recipients may return items within 30 days, provided they meet our return policy criteria.
Do you offer pajamas for men?
Our collections are designed with a focus on women’s sleepwear, but many styles are unisex and suitable for all.
How do I remove stains from my pajamas?
Treat stains gently with a mild detergent and cold water. Avoid harsh chemicals to preserve the fabric.
Are your pajamas true to size?
Our sizing is designed to be true to standard measurements. Refer to our size guide for the best fit.
Do you ship to PO boxes?
Yes, we deliver to PO boxes in most regions.
How can I join your team?
We’re always looking for passionate individuals. Check our careers page for current openings.
Do you offer virtual styling consultations?
Currently, we do not offer this service, but our customer service team is happy to help with any styling questions.
What is your best-selling style?
Our classic button-down pajama sets and silk nightgowns are customer favorites.
Can I pre-order items?
Pre-orders are occasionally available for upcoming collections. Sign up for our newsletter to stay informed.
Do you have a referral program?
Yes, refer a friend and both of you can enjoy exclusive rewards.
How do I recycle my old Papinelle pajamas?
We encourage recycling or donating gently worn items. For damaged pajamas, check local textile recycling programs.
Are your pajamas machine washable?
Yes, most styles can be machine washed on a gentle cycle. Always check the care label for specific instructions.
Do you offer monogramming?
Currently, we do not offer monogramming services.
How can I find my order history?
Log into your account to view past orders and track current shipments.
Do you have a waitlist for sold-out items?
Yes, join the waitlist on the product page to be notified when an item is back in stock.
Are your pajamas suitable for pregnancy?
Our loose-fitting styles and soft fabrics make them ideal for maternity comfort.
Do you offer seasonal sales?
Yes, we host sales throughout the year. Subscribe to our newsletter for exclusive offers.
Can I return pajamas if I’ve removed the tags?
For hygiene reasons, we cannot accept returns on items with removed tags.
Do you have a blog?
Yes, our blog features styling tips, fabric care, and more. Explore it on our website.
How do I know if a discount code is valid?
Enter the code at checkout to see if it applies. Some codes may have expiration dates or restrictions.
Are your pajamas pet-friendly?
While our fabrics are durable, we recommend keeping them away from pets to avoid snags.
Do you offer plus sizes?
Our size range includes options for various body types. Check our size guide for details.
Can I change the shipping address after ordering?
Contact us immediately if your order has not been shipped, and we’ll do our best to assist.
Do you have a mobile app?
Currently, we do not have a mobile app, but our website is mobile-friendly.